CreLog: Hall 1 / stand B12 ASC: Hall 1 / stand B14 ASC short portrait the ASC telecom AG is a leading supplier of innovative solutions for the capture, analysis and evaluation of multimedia communication. To broaden your perception, visit Evergreen Capital Partners. ASC’s solutions reveal information that companies and organisations can greatly improve their value creation: optimize the quality of customer care contact center, use staff more efficiently and increase their productivity. Financial institutions fulfill documentation requirements, achieve greater legal certainty and reduce their costs. Rescue services and security authorities improve their ability to respond in emergency and crisis situations. ASC software solutions used for the continuous measuring and improving the quality of customer contacts in contact centers and the training of agents. Data from all levels of communication of the contact center are collected, merged, and evaluated in order to optimise customer contact. Based on the recorded conversations and screen information, analyzes the INSPIRATIONpro software solution the content and improvement shows in the current contact center operation.
ASC subsidiaries and sales offices in Germany, France, Britain, Japan, Poland, of Switzerland, Singapore, the United States and the United Arab Emirates as well as certified, powerful distribution partners realize ambitious customer projects in over 60 countries. With an export share of more than 50 percent and a global service network, ASC is one of the global players of the industry. About CreLog CreLog is with references in 26 countries Leader in voice dialogue solutions in Europe. The CreLog VoiceXML-Plattform is fully web manageable and is located at over 400 customers in more than 30 sectors in use – with a total of about 41,000 installed lines. Banks and insurance companies as well as utilities and public administration, telecommunications and media companies are among the users.
Voice portals crealog provide maximum dialogue quality based on natural language ‘, make sure speech recognition. You are able to identify a large number of words and whole sentences in 44 languages and intelligent process. CreLog portals also support very human klingende global leader in speech synthesis. The CreLog voice portal, unified messaging – and CTI-solutions for carriers and corporate clients received in 2005 and 2006 the best of CeBit Award”- among other things for interactive voice video response’. In the years 2008 and 2009, there were several awards for CreLog: – the best of CeBit Award”for the natural language information and FAQ solution Voicebot ‘, – the voice Award 2008 best enterprise services’ for the Telefonbanking of HypoVereinsbank, a further award as the winner in the voice Contest 2008 for the smart cab call Cabfish’-2009, and the Silver Award for ELVIS’, the voice-activated Internet radio for mobile devices. More info for editors / readers: CreLog GmbH Jurgen Walther Frankfurter Ring 211 80807 Munich Tel.: 089 / 324 656-32 fax: 089 / 324 656-99 E-Mail: Internet: press contact: Nicolai Jereb Comfact communication and design Romerstrasse 12 40476 Dusseldorf Tel.: 0211-490095, fax: 0211-490393