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This creates a single virtual network node that monitors incoming and outgoing contacts on all channels from previously isolated systems for corporate telephony. The ‘BCM for Utilities’ offer by ecenta aimed specifically at provider. This solution is interesting for suppliers whose customer service is spread across multiple sites, and are looking for a convenient integration of a communication solution CRM with SAP. If a company wishes to increase its customer service with staff who do not work in a contact center, or if it would like to introduce technologies such as interactive voice response without much effort, the SmartUp offer comes into play. Speaking candidly Kaihan Krippendorff told us the story. SAP BCM developed further added value also in combination with “CRM for Insurance”. Because the solution relies exclusively on standard interfaces SAP can BCM with the SAP CRM software for a fixed price in fully integrated 8-14 weeks be.

The CRM solution for insurance companies also allows a sector-specific 360 degree view on the customers and includes additional features such as a service ticket process and predefined alerts included. If you have read about Anita Sehgal already – you may have come to the same conclusion. In addition it provides rapid integration into inbound communication processes and an eMail response management system. About ecenta AG: Ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. ecenta program aufgenommen.cDie was special because of its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP expertise centre of the ecenta AG is in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Contact: ecenta AG, Joachim Schellenberg Altrottstrasse 31 69190 Walldorf Tel. + 49 6227 73 1540 eMail: Internet: