Intelligent Selfservice Solution

Highly automated processes by easily feasible and easy-to-integrate workflows technical platform Ogitix University machines needed no customizing and ensures significant relief of IT resources of Langenfeld, Rhineland, 03.04.2012 – although the user management to the day-to-day tasks in IT belongs, are often only slightly automated its processes in the company. Instead the information about setting up user permissions delivered piecemeal and without transparent control possibility via phone, email or paper form. The Ogitix Software AG has therefore developed a self-service solution, which is characterized by a high degree of automation and easy implementation. Their special characteristic is that typical routine activities such as, for example, the apply system permissions, ordering a Wi-Fi connection or the desire can be initiated automatically by the user after a password reset. It included also the necessary approval procedure. Instead of the usual customizing is “only a simply realisable workflow design is necessary because Ogitix University materials” as intelligent technical platform provides the automated workflow processes, which can be obtained through a self-service portal or time-controlled run. The request and approval procedures as well as the technical implementation in the target systems are realized automatically.

At the same time necessary revision security is for which ensured, since uni mate all processes and changes automatically, accurately and comprehensibly documented in. Usual concepts support the processes only rudimentary, which can unfold the self-service idea not in full use”, explains Ogitix Board Ingo Buck. These portals are this relatively static, also elaborately designed user interfaces with a modern presentation of the functions appear a different.” And who is thus not satisfied, must accept a time-consuming customizing normally. However, the are introduced Automation Ogitix University materials “user management solution make any changes in the technical infrastructure necessary, because she has an open and modular structure of the interface. Thus, even a technically very heterogeneous environment represents no obstacle for rapid deployment.

The implementation is carried out the approach laid down in the solution effort low and fast. Another advantage is that very flexible new services in the self-service portal can be take over. Because for no technical knowledge is required, this can be done through principle of each company’s employees without involving the IT Department. About OGiTiX Software AG, the OGiTiX Software AG is a German supplier with headquarters in Cologne. Their solutions combine existing systems, coordinate and control the processes and automate the business – and IT-services. Projects and operation are very cost effective, because they are made without programming and without lengthy analysis phases with rapid results. OGiTiX strengthens the role a responsible IT within the company. An IT that supports business processes directly, actively works on the business objectives and thus contribute value to the company as a whole.